Customer service AI: who the Big 9 bet on

June 2026 Strategy Update · 9 companies · 24 tracked Big-9 moves · Curated by Mantu

Spotlight Customer service on the interactive map →

Most active firms

Companies (9)

CompanyTypeBig-9 relationshipsValuation / funding
Salesforceenterprise7
ServiceNowenterprise6
ElevenLabsai_app2
Crestaai_app2
Emaai_app2
Parloaai_app2
Botpressai_app1
Cognigyai_app1
NeuraFlashacquisition1

Use-case tags follow a standardized 12-key taxonomy applied to every company on the map. Investment figures are declared/announced amounts. OpenAI's $122B includes conditional and vendor-linked components (~$37B immediate cash). Valuations are post-money where reported. Key claims externally validated June-July 2026 (TechCrunch, Bloomberg, CNBC, NYT, Quartz). Relationship years are first-public-announcement years; long-tail partnerships without a public record carry era estimates (flagged yearEstimated).

Cite as: "Global AI Ecosystem, June 2026 Strategy Update, Mantu (https://ai-ecosystem.pages.dev)". Full dataset: llms-full.txt · Talk to Mantu